2025 © Riley Watwick | All rights Reserved
Last Updated: May 29, 2025
1. We respect your privacy
1.1 At Hospoto, not only do we believe in inspiring young travellers to discover Australia's diverse landscapes, help with employment in regional areas, and contribute to the country's thriving tourism, we believe in protecting your privacy. This policy explains how we collect, use, protect, and manage your personal information.
This Privacy Policy explains how Hospoto (the “site”, “application”, “platform”, “services”, "us", "we", or "our") (ABN 18 814 083 532) collects, uses, and safeguards your data when you use our platform. The privacy and protection of your personal information is important to us.
In addition, it explains how to check and control the personal information we hold, and can collect, about you.
1.2 It applies to your use of:
● Our application or platform,
● Subscription to our services,
● The infrastructure required to provide our services,
● Contact via email, telephone or mail, or engagement with Hospoto via social
media,
● Participation in any program, activity, competition or event run by Hospoto, and
● When required to do so by law.
By doing any of the uses mentioned, we’ll take it that you have read and agreed to what’s in this policy.
1.3 We adhere to the National Privacy Principles established by the Privacy Act 1988 (Cth).
2. Collection of personal information
2.1 Personal information (also known as “personal data”) is any information that can
identify you as an individual or be reasonably linked to you.
2.2 As a Working Holiday Maker (also known as “job seeker”) using the mobile application, Hospoto may collect these pieces of personal information voluntarily and directly from you:
● Contact details (name, email, phone number, postal address)
● Date of Birth
● Tax File Number or ABN (if applicable)
● Identification details (driver's license, passport, visa)
● Employment history and qualifications (resume, certificates)
● Bank details (BSB, account number, superannuation details)
● Payment information
● Photos
2.3 As a hospitality business (also known as “business user”) using the web application, Hospoto may collect this information from your business:
● Contact details (name, email, phone number, postal address)
● Business details (ABN, occupation, business registration)
● Payment information
● Photos
● And any other information you share with us
3. Collection of sensitive information
3.1 In certain circumstances, we may also collect additional sensitive information, for example, your nationality. Sensitive information encompasses personal details about an individual's:
● Racial or ethnic origin
● Sexual preferences or practices
● Criminal record
● And more
3.2 We must obtain consent when collecting sensitive information. Hospoto assumes by providing such information, you are consenting to its use under our Privacy Policy, unless you explicitly state otherwise.
4. Collection of usage information
4.1 We may also collect usage information regarding, and not limited to:
● Customer support information including the information you choose to include in communications with us, for example, when sending a message through the services
● IP addresses
● Cookie IDs
● Device identifiers
● Operating systems
● Location data
4.2 We use cookies to enhance your browsing experience by collecting information about your preferences and activities. This data helps us customize services, improve website performance, analyze usage, and enable features like auto login and saved searches. We may share this information within Hospoto and with our service providers and partners to enhance our services.
4.3 You can control cookie usage by adjusting your browser settings or mobile device preferences. While opting out of cookies is possible, this may limit your access to certain features of the platform.
How we collect your information
5.1 For mobile application users (job seekers), information may be collected when you voluntarily provide details to Hospoto during initial application sign-up and setup, and use features on our platform, such as applying for vacant job opportunities. We may also collect information via consent forms, surveys, feedback forms or incident reports.
5.2 For web application users (business users), information may be collected when you voluntarily provide details to Hospoto during initial registration of our services. We may also collect information via consent forms, surveys, feedback forms or incident reports. When you contact us for any reason, we may collect your information.
We may also get personal information about you from:
● Google search
● Existing or previous suppliers of goods or services
● Social media accounts
● Certain other organizations for the purposes of assessing your legitimacy
How we use your information
6.1 For mobile application users, we use this information to help you secure a job with our partnering businesses. For example, your resume and contact details are shared to businesses that have a vacant position in which you have applied to within our platform. We may also recommend other businesses in the area in which you may be interested in. The information you provided, required for the recruitment process and points mentioned below, is not used for any other purposes without your consent.
Broadly, we use the information you provide to:
● Provide the service and platform you enrolled in,,
● Manage your account,
● Respond to your inquiries, and
● Ensure compliance with the platform Terms.
More specifically, we may use your information to:
● Allow you to use the platforms interactive features, such as sending resumes directly to enrolled businesses,
● Customize services, advertising, and content,
● Improve the quality of our application and services,
● Improve user security when using the platform,
● Optimize content presentation for your devices,
● Integrate data from various sources to improve service relevance,
● Conduct customer research and gather feedback,
● Verify identity and manage account credentials,
● Integrate data from various sources to improve service relevance,
● Meet contractual obligations,
● Communicate service change, and
● Enhance platform security.
6.2 For web application users, we use your business information to connect you with potential employees and ultimately improve your hiring experience. This includes displaying your business details, job listings, and location to job seekers, analyzing hiring patterns to provide better matches, and sharing relevant industry updates. We may also use this information to verify your business identity, process payments, and ensure compliance with employment regulations. Your business data helps us customize your recruitment tools and provide insights about candidate engagement.
Broadly, we use the information you provide to:
● Provide the service and platform you enrolled in,
● Manage your account,
● Respond to your inquiries, and
● Ensure compliance with the platform Terms.
More specifically, we may use your information to:
● Allow you to use the platforms interactive features, such as viewing candidate employee profile,
● Customize services, advertising, and content,
● Improve the quality of our platform and services,
● Improve user security when using the platform,
● Integrate data from various sources to improve service relevance,
● Conduct customer research and gather feedback,
● Verify identity and manage account credentials,
● Integrate data from various sources to improve service relevance,
● Meet contractual obligations,
● Communicate service change, and
● Enhance platform security
6.3 Note: Without your personal information, we may be unable to provide the services.
Who we share it with
7.1 For mobile application users, If you opt into our job application service, your profile must be complete with the minimum required personal information. We may share your information with businesses enrolled in our platform, who have the opportunity to review your resume, request for more personal information (such as bank details, and more) and contact you about prospective job opportunities, etc.
7.2 For web application users, we use this information to help connect you with hardworking travellers (WHMs) seeking employment opportunities. For example, we will display your contact details with users. The information you provided is not shared beyond the platform, without your consent.
7.3 For Advertising: We may share your personal data with third parties as part of our advertising programs. These third parties combine this data with information they already have about you to create tailored advertisements on various websites (including our own ads and ads we display for others). When sharing this data, your direct identity is protected through the use of non-personally identifiable codes and tags.
7.4 For Support Services: We may employ various service providers to help deliver and analyze our services, and some of these providers will have access to your data. For example, we use analytics providers like Firebase to track and monitor the use of our service. Whenever we allow a third party to process your data, we take reasonable precautions to ensure they respect your privacy rights and handle your personal data in compliance with applicable data protection laws.
7.5 We may share your personal information with our team members, leadership, insurance providers, consultants, or contractors when needed for the purposes described in this Policy. We only provide your personal information to outside parties when it's necessary to deliver the services you've requested from us.
Other disclosure of your personal information
8.1 We may need to disclose your personal information to comply with legal obligations, such as laws, regulations, court orders, subpoenas, warrants, during legal proceedings, or in response to requests from law enforcement agencies.
8.2 We may also use your personal information to protect the copyright, trademarks, legal rights, property, or safety of our application, website, customers, or third parties.
8.3 The information we collect may sometimes be stored, processed, or transferred on servers located outside your state, province, country, or governmental jurisdiction where privacy laws might differ from those in your location. When you agree to this Privacy
Policy and submit your information, you're consenting to this cross-border transfer of your data.
8.4 If our business undergoes a change in ownership or sells/transfers business assets, we reserve the right to transfer our user databases, including personal and non-personal information, to the extent legally permitted. This information may be disclosed to potential buyers under confidentiality agreements. We would only disclose such information in good faith and when required by the circumstances mentioned above.
8.5 By providing us with your personal information, you consent to this Privacy Policy and the types of disclosure it covers. When we share your personal information with third parties, we request that they follow this Policy regarding the handling of your information.
Security of your personal information
8.1 Hospoto is committed to protecting your personal information in compliance with the Privacy Act and Australian Privacy Principles (APPs). Our handling of personal data strictly adheres to these legal requirements. We store information in the electronic form.
8.2 We implement comprehensive security protocols to protect your information. These include strict confidentiality requirements, secure system access, robust digital platform security, and procedures for managing potential data breaches.
8.3 Please be aware the transmission and sharing of information is done at your own risk. While we take significant precautions, we cannot guarantee complete security for information transmitted to or from our services. Despite our security measures, we cannot provide absolute assurance that your personal information will never be disclosed in a way that doesn't align with this Privacy Policy. Unfortunately, no internet data transmission is completely secure.
8.4 We delete the identification documents and information you provide if you request to delete the account, no longer wish to use our services, or no longer pay the platform subscription.
Access to your personal information
9.1 You can choose not to share certain personal information with us. If a form field is optional, you may submit the form without completing it. However, be aware that some services require specific personal details to function at full capability, and withholding essential information may prevent you from accessing those services.
9.2 In certain circumstances, you have the following rights regarding your personal information that we withhold:
● To view, update, or delete the information we have about you. When possible, you can manage your personal data directly through your account settings. If you're unable to make these changes yourself, please contact us for assistance.
● To have your information corrected if it's inaccurate or incomplete.
● To object to how we process your personal data.
● To ask us to limit how we process your personal information.
● To receive a copy of your information you’ve provided.
● To withdraw any consent you previously gave us where we relied on your consent to process your personal information.
9.3 For security purposes, we may need to verify your identity before responding to these requests.
Use by minors
10.1 Our services are only for users aged 18 and over. We request that anyone under 18
does not provide personal data through our platform.
Payments
12.1 We may offer products or services within our app that require payment. When you make a purchase, we use trusted third-party payment services to process your transactions.
12.2 We never store or collect your payment card information. When you enter payment details, you provide them directly to our payment processing partners, who handle your information according to their own Privacy Policies. These payment processors follow the PCI-DSS standards, which were developed by major credit card companies including Visa, MasterCard, American Express, and Discover. These standards ensure your payment information is handled securely throughout the transaction process.
Changes to this Privacy Policy
11.1 We may update this policy as we need to at any time, to reflect changes in any operational, legal, or regulatory concerns. We encourage you to review it now and then, to become aware of any changes. Please refer to the “Last Updated” date.
11.2 We’ll take your continued use of our services as acceptance of our revised privacy policy.
Complaints about privacy
12.1 We take complaints seriously. We will respond promptly once we have received
written notice of your complaint. See below for how to contact us.
15. Contact Us
13.1 For privacy-related questions or concerns, please Contact Us through our web
application (business users) or on the mobile application (job seekers).
13.2 Alternatively, send us an email at privacy@hospoto.com.au. We will promptly investigate all privacy complaints, suggestions, enquiries, and respond to you as soon as possible.
2025 © Riley Watwick | All rights Reserved